Simply put, if you're not happy with any of your merchandise,
we will be happy to exchange, substitute, or issue a refund
for merchandise returned in original condition within 30 days.
HOW TO ORDERPlease note if you place your order by more than one
means, you may receive and be billed for two orders.
Being a small operation, we may not always be available to answer your phone
calls as often as we'd like to... (we might be down mucking the stall, out
shipping a package, or running errands...), but if you leave a clear and concise
message every effort will be made to return your call as soon as possible.
You stand a better chance of reaching us Monday though Friday 9 am
to 6 pm, but you may leave a message anytime you'd like. During Show
season we are often away at Horseshows but we will inform you as to
where on our answering machine. Maybe we'll be at a show near you!
Complete our simple order form, including color and sizes, and please
include your phone number, so we can call you if we have any questions
about your order. Also please note that personal checks (U.S. funds only) take
up to ten business days for processing. A money order or credit card will
assure our normal speedy delivery. Sorry, no starter checks or COD.
Definitely the easiest way to go. You can depend upon secure ordering and discover
special online outlet specials and sales. We'll confirm your online order via email.
SECURE ONLINE ORDERINGYou can depend upon the security of SSL
when ordering from Polly Paintbrush!
SHIPPING INFOWe ship via UPS or US Priority Mail.
Please allow two to three weeks for delivery of available items.
Express shipping is also available. Please add $25 for overnight shipping and
$20 for two day delivery. Contact us directly for pricing on oversized items.
RETURNSIf you are not satisfied with any of your merchandise,
we will be happy to exchange, substitute, or issue a
refund for merchandise returned in original condition
within 30 days. Please contact us for further information.
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you when we have specials and promotions.